Frequently asked questions

Every home and every job is different, so we give free quotes instead of a price list. Call (669) 335-6110 or send a few photos through the quote form, tell us what needs cleaning, and we'll give you a quote before any work is booked.

Both hot water extraction and low-moisture VLM/encapsulation. Hot water extraction rinses deep and suits heavily soiled carpet. Low-moisture cleaning dries much faster and suits wool, commercial carpet and rooms you need back quickly. We choose the right one for your carpet.

After low-moisture cleaning, often within an hour or two. After hot water extraction, usually a few hours. Thick carpet and humid days take longer, and airflow helps.

Someone needs to let us in and do a quick walkthrough at the start. After that you can go about your day.

Yes. Moses' Cleaning Service LLC is licensed and insured, and we can send a certificate of insurance for property managers and HOAs.

Yes. We use non-toxic cleaning solutions. Keep kids and pets off damp areas until they're dry.

Santa Clara, San Mateo, Alameda and San Francisco counties, including San Jose, Sunnyvale, Cupertino, Santa Clara, Mountain View, Palo Alto, Redwood City, San Mateo, Fremont and San Francisco. Not sure if we cover you? Call and ask.

Yes. We clean homes, apartments, offices, retail spaces and HOA common areas.

Call (669) 335-6110, chat with our assistant, or fill out the quote form and add photos if you can. Photos help us quote accurately.

Every carpet job is different, so we quote it after hearing about yours. It depends on the size of the area, how soiled it is, stairs, and which method suits your carpet. Call (669) 335-6110 or send a few photos through the quote form and we'll give you a free quote.

Hot water extraction sprays hot cleaning solution into the carpet and pulls it back out with strong suction, which rinses deep. Low-moisture VLM and encapsulation uses very little water and a cleaning agent that wraps the dirt so it vacuums away. It dries much faster. Some carpets do best with one, some with the other.

After low-moisture cleaning, often within an hour or two. After hot water extraction, usually a few hours, longer for thick carpet or humid days. Airflow helps either way.

Most do. Some, like bleach spots or old drink dyes, have changed the color of the fiber itself. We'll tell you at the walkthrough which ones should come out.

Every rug is different, so we quote it after hearing about yours. It depends on the size, the fiber, how soiled it is, and whether it's cleaned on site or picked up. Call (669) 335-6110 or send a few photos through the quote form and we'll give you a free quote.

Yes. When a rug is better cleaned off site, we pick it up, clean it and bring it back. Ask about it when you call.

Yes, with a very gentle method, and we always test first.

That's what the dye test is for. If a rug isn't colorfast, we change the method before touching it.

Every piece of furniture is different, so we quote it after hearing about yours. It depends on the size, the fabric and how many pieces you have. Call (669) 335-6110 or send a few photos through the quote form and we'll give you a free quote.

Usually a few hours, sometimes longer for thick cushions. We'll tell you when it's safe to sit on before we go.

In most cases, yes. Urine needs an enzyme treatment that breaks it down, not a cover-up scent.

Ask us when you call. It depends on the leather, and we'll tell you honestly if it's something we should take on.

Every set of drapes is different, so we quote it after hearing about yours. It depends on how many panels, their size, the fabric and the lining. Call (669) 335-6110 or send a few photos through the quote form and we'll give you a free quote.

Usually not. Most drapes can be cleaned where they hang. We'll tell you if a fabric needs a different approach.

We check the fabric and lining first and use a method that won't shrink or spot them.

Every tile job is different, so we quote it after hearing about yours. It depends on the square footage, how dark the grout is, and whether you want it sealed. Call (669) 335-6110 or send a few photos through the quote form and we'll give you a free quote.

Usually it comes back close to its original color. Grout that's cracked, missing or permanently stained may need regrouting, and we'll point that out.

Sealing slows down how fast dirt and water soak back in, so the clean result lasts much longer, especially in kitchens, entryways and showers.

Every stone floor is different, so we quote it after hearing about yours. It depends on the type of stone, the area, and whether it needs polishing and sealing. Call (669) 335-6110 or send a few photos through the quote form and we'll give you a free quote.

Etching from acidic spills can usually be improved with polishing. We'll look at it and tell you what to expect.

It depends on the stone and how much traffic it gets. We'll recommend a schedule after we see it.

Every floor is different, so we quote it after hearing about yours. It depends on the square footage and the type of floor. Call (669) 335-6110 or send a few photos through the quote form and we'll give you a free quote.

No. We clean floors only. Cleaning removes the dirt and buildup sitting on the finish, with no dust and no downtime.

Yes. Laminate and luxury vinyl plank get their own method with very little water, since water at the seams is what damages them.

Every pet odor job is different, so we quote it after hearing about yours. It depends on how many areas are affected and how deep the urine has soaked. Call (669) 335-6110 or send a few photos through the quote form and we'll give you a free quote.

If urine reached deep into the padding, it can take a second treatment. We'll tell you at the start if that's likely.

Yes. Keep pets off the area until it's dry, then they can go back to normal.

Every commercial space is different, so we quote it after hearing about yours. It depends on the square footage, the surfaces, and how often you want service. Call (669) 335-6110 or send a few photos through the quote form and we'll give you a free quote.

Yes, nights and weekends are normal for commercial jobs.

Yes. Monthly or quarterly visits keep high-traffic carpet from wearing out early. We'll suggest a schedule after the walkthrough.

Every urgent job is different, so we quote it after hearing about yours. It depends on what happened, the area and how soon you need us. Call (669) 335-6110 or send a few photos through the quote form and we'll give you a free quote.

We aim to respond within 24 hours, subject to availability. Call (669) 335-6110 rather than using the form, so we can check the schedule right away.

Blot fresh spills with a clean white towel. Don't rub, and don't use household stain removers, which can set some stains. Then call us.

Call and tell us what happened. We'll tell you honestly whether it's a cleaning job we can take on.